Privacy policy
Last Updated: August 6, 2026
Throughout this Privacy Policy, "we," "us," or "our" refers to Cryptic Air LLC, and "Site" refers to this website.
Cryptic Air LLC is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, place an order, communicate with us, or use our services.
By using this Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full Name
- Email Address
- Phone Number
- Shipping and billing information
- Information submitted through contact forms
- Product or order information
- Product inquiries
- Custom product or sizing requests
- Customer support inquiries
- Any other information you choose to provide
We may also automatically collect certain information when you visit our website, including:
- IP Address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring website
- Cookies and similar tracking technologies
How We Use Your Information
The information we collect may be used to:
- Respond to inquiries regarding our products and services
- Process and fulfill orders
- Provide product information and assistance
- Provide information regarding product specifications and availability
- Provide shipping and delivery updates
- Respond to customer support requests
- Process payments and transactions
- Send important order and service updates
- Improve our website and customer experience
- Improve our products and services
- Send promotional emails or SMS communications (only where consent has been provided)
- Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information.
SMS Messaging and Consent
By providing your phone number and opting in, you consent to receive transactional and marketing SMS messages from us. These messages may include:
- Order confirmations
- Shipping and delivery updates
- Customer support communications
- Product-related notifications
- Service notifications
- Information regarding your inquiries
- Promotional offers and product information
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
Consent to receive SMS messages is not a condition of purchasing products or using our services.
SMS Opt-In and Opt-Out
You will only receive SMS communications after providing your consent.
You may opt out at any time by replying:
- STOP
For assistance, reply:
- HELP
You may also contact us directly using the information provided below.
Email: info@cryptic-air.com
Phone: +1 786-756-9358
Mobile Information Sharing Statement
Cryptic Air respects your privacy.
Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
- Improve our products and services
You may disable cookies through your browser settings, although some website features may not function properly.
Data Protection
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
Third-Party Services
Our website may utilize trusted third-party providers for payment processing, website hosting, analytics, shipping, scheduling, communications, customer support, or other business operations.
These providers maintain their own privacy practices, and we encourage you to review their privacy policies.
Automated Agents and AI Assistants
We permit trusted automated agents and AI assistants to browse our store and to transact on a customer's behalf when the customer has authorized them to do so. Information processed during agent-assisted browsing and checkout is handled under the same terms as any other visit or purchase described in this policy. We do not knowingly sell personal information collected through agent-assisted sessions.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request restrictions on certain processing activities
To exercise these rights, please contact us.
Children's Privacy
Our website and services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 18.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised effective date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy, please contact us:
Cryptic Air LLC
Email: info@cryptic-air.com
Phone: +1 786-756-9358